Shipping & Return Policy
SHIPPING
Truckshop ships merchandise to locations within the United States for free for orders over $25. For orders under $25, there will be a $3 shipping fee. Orders are shipped within 1-3 business days of purchase unless your items states it's a pre order. Orders are shipped via USPS priority or first class depending on weight and usually arrive between 2-5 business days.
The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
Do you offer overnight shipping?
We can accommodate a quick ship for an extra charge. E-mail us at shopthetruck@gmail.com for special requests.
RETURNS
IN-PERSON: ALL SALES ARE FINAL
ONLINE: Return items MUST be postmarked within 14 days of receiving your order. Merchandise must be in original condition, including original packaging and tags attached. Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package. All SALE merchandise, jewelry and all special orders are Final Sale and cannot be returned. We reserve the right to reject any item returned to us.
Returns should be addressed to:
TRUCKSHOP
P.O. Box 14171
Cincinnati, OH 45250
Please include your invoice or a note with your name and order # along with the items being returned.
DAMAGED/DEFECTIVE ITEMS
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
If you receive a defective item, please do as follows:
- Use your smartphone to take pictures of the defective or damaged area and email the images to info@shopthetruck.com including the tag in the image showing it is still attached.
- Indicate "Damaged" in the subject line.
- Include the order # and product name of the item.
Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.